Frequently Asked Questions
You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!
No, you do not need a referral to attend a physiotherapy appointment. Physiotherapists are first contact practitioners so you may book in without a referral from your GP. We do accept CDM plans from your doctor.
For your first appointment, please bring along any referrals or reports (MRI, specialist reports) that you may have if they are relevant to your consultation. Please wear loose comfortable clothing and you may be asked to remove your shoes during the appointment.
Yes, all our classes require an assessment prior to joining the class. In order to provide safe and effective treatment we need to personally assess your condition. This allows us to create the best treatment plan for you and ensure you’re in a class suited to your ability.
All of our classes are run by physiotherapists, making them available to be claimed under most private health cover. To be certain it is worth checking with your private health fund provider. We are happy to provide you with the claim numbers to help you determine what rebate you may be eligible for.
We have free parking in a large car park directly outside our reception clinic, located in Hannah Place. There is also disabled parking available opposite our front door.
All of our classes are run by physiotherapists, making them available to be claimed under most private health cover. To be certain it is worth checking with your private health fund provider. We are happy to provide you with the claim numbers to help you determine what rebate you may be eligible for.
Dry needling is the use of single use, sterile needles that are inserted into specific points of muscle tissue, and its goal is to reduce pain, deactivate trigger points and restore function. At Back in strength it is usually part of a broader treatment by the physiotherapist, if you wish this to be part of your treatment procedure, let our friendly receptionists know, so they can book you in with the appropriate physiotherapist.
Yes, we are happy to accept DVA clients. Please ask your GP for a D904 form so you will be eligible for cover. If you have a gold card, your programme is covered, as it is provided by physiotherapists. We require a current D904 referral from your GP. We can then assess you and begin to start you on a relevant exercise or balance program. If you hold a relevant white card, we can still cover your treatment if it relates to your specific injury site.
We are always on the lookout for dedicated team members, whether they are passionate about physiotherapy or a supportive admin role, so we’d love to hear from you. For more information check out the Join our Team page.
All our physiotherapists are experienced and well qualified. However, each of them have particular areas of special interest, which can be found in our team biographies. If you would like further assistance, please call our receptionists to discuss which physiotherapist may be best suited to you.
If your GP has provided you with up to 5 physiotherapy consults as part of your Enhanced Primary Care plan (also known as a CDM or Chronic Disease Management), you are entitled to a Medicare rebate on part of your consult fee. You can take your receipt to Medicare and they will rebate you, or you can claim online via the relevant Medicare portal. Please be sure to bring your GP referral along with you when you attend our clinic so that we can process this for you.
